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SHIPPING & RETURNS

Terms and Conditions of Sale The RockStock.com.au website (“Website”) is owned and operated by Rock Stock Enterprises ABN 91 160 466 455 (“Rock Stock Enterprises”), to provide you with online access to the company’s information, products and services. By using our Website to create an Order, you are agreeing to the following Terms and Conditions of Sale:

1. Prices

  • Unless otherwise specified, all prices displayed on the Website are in Australian dollars (AUD) and include GST (Goods and Services Tax)

  • Rock Stock Enterprises reserves the right to change the prices of Goods at any time without notice to you. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by Rock Stock

2. Delivery Charges

  • In addition to the price for the Goods, you will also need to pay the Delivery Charge (if any). Any Delivery Charge will appear in your shopping cart

  • In addition to the price for the Goods and the Delivery Charge (if any) you may also need to pay any additional delivery charges which are not shown in your shopping cart but which we incur because you live in an area to which our normal carrier does not provide a door-to-door service (“Additional Delivery Charge”). Such charges may apply even where the item is shown on the Website as having “free delivery”, “free freight” or something similar. If you live in an area to which an Additional Delivery Charge will apply, Rock Stock Enterprises will contact you before accepting your Order and provide you with a quote for the Additional Delivery Charge. If, within the timescale specified, you do not agree to accept the Additional Delivery Charge, Rock Stock Enterprises will cancel your Order and any payment made will be refunded

3. Orders

  • You can place an Order by following the instructions on the RockStock.com.au website

  • An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge as shown at the time of submission of your Order plus any applicable Additional Delivery Charge or International Delivery Charge. Rock Stock may accept or reject your order in its absolute discretion

  • If you place an Order for someone else to receive the Goods you must obtain their consent before providing Rock Stock with their personal information and, by placing an Order, you confirm to Rock Stock that you have done this

  • Please ensure that you enter all information carefully when placing an Order. You warrant to Rock Stock that all information provided by you in relation to each Order is complete, true and accurate. Rock Stock Enterprises will not be held liable for any loss or damages arising from incorrect information being supplied on your Order

  • Rock Stock strives to process Orders as promptly as possible. For this reason, please check your Order carefully (including the items and the quantities ordered) before submitting, as Orders may not be able to be changed or cancelled once the Order has been accepted by Rock Stock
  • When you successfully submit an Order you will receive an Order confirmation via email

4. Availability of Stock

  • Rock Stock cannot guarantee availability of all Goods at all times. You acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. Rock Stock reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time without notice to you. Rock Stock will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Goods at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all

  • If any Goods are found to be unavailable after your order has been accepted, Rock Stock will contact you as soon as possible to resolve the situation to mutual satisfaction 5. Refurbished or Ex-Demo Stock

  • Any Goods that are shown on the Website as “Refurbished” or “Ex-Demo” are Goods which may have minor cosmetic blemishes or imperfectiones such as a scratch, dent or rub mark, or have had a fault that has now been repaired by the manufacturer, or are ex-display models

  • All Refurbished or Ex-Demo Stock is in perfect working order and comes with the standard manufacturer’s warranty in addition to any statutory rights which apply

6. Payments

  • Rock Stock will process payment for your Order at the time that you place your Order. Your Order is deemed to be accepted when Rock Stock does this, however Rock Stock may, in certain circumstances, cancel your Order after acceptance as set out in these Terms & Conditions. In the event that Rock Stock cancels your Order having already processed payment, it will refund your payment

  • Goods that you have ordered will not be dispatched until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and we will notify you by email

7. Change or Cancellation of Orders by You

  • Rock Stock will use reasonable endeavours to cancel or change your Order if it has not already been shipped but makes no representation that it will be able to do this

  • Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Rock Stock will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by Rock Stock

8. Cancellation of Orders by Rock Stock Enterprises

Rock Stock reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Rock Stock may do this for example, but without limitation, where:

  1. Rock Stock’s suppliers are unable to supply Goods that they have previously promised to supply;
  2. an event beyond Rock Stock’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Rock Stock is unable to supply the Goods within a reasonable time;
  3. Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
  4. Rock Stock does not receive your clear Payment; or
  5. You ask Rock Stock to cancel your Order in accordance with section 5

9. Shipping

  • Rock Stock Enterprises will use its preferred shipping method for your order. Delivery generally completes within 10 working days taking into account all circumstances

  • If you require faster delivery you may choose an Express Shipping method. You can request a quote for Express Shipping in the Order Instructions field during Checkout

  • Where you order more than one item in one Order, all Goods will be dispatched together where practicable. However, in some cases Goods may be dispatched separately, for example: in order to ensure that you receive each of the Goods as promptly as possible or where the goods are being dispatched from different locations. You will not incur extra Delivery Charges when we choose to ship separately

  • At this time it is not possible to collect Goods from our warehouse

10. Returns

  • You should check your Goods as soon as they are received in order to ensure that: (i) they are what you ordered; and (ii) they are not damaged or faulty. If this is not the case you should contact Rock Stock as soon as possible.

  • Before returning goods, you must obtain a Return Authority from Rock Stock Enterprises. Returns cannot be accepted without a valid Return Authority

  • It is a requirement for the fulfilment of refunds, exchanges and warranties that Customers use their best endeavours to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase, and to use the original packaging where possible

  • You are not entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves

 

YOUR LEGAL RIGHTS

Your purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that Rock Stock Enterprises represents they will be fit for, and that the Goods will correspond with any relevant description. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

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